Area Manager, AppleCare

>> 职位信息

  • 发布日期:
  • 2018-01-19
  • 学历要求:
  • 工作经验:
  • 5年以上
  • 截止日期:
  • 2018-02-19
  • 工作地点:
  • 性别要求:
  • 不限
  • 招聘人数:
  • 若干
  • 薪资待遇:
  • 年龄要求:
  • 0岁-0岁
  • 要求专业:
  • 工作方式:
  • 技术职称:
  • 政治面貌:
  • 要求身高:
  • 不限
  • 外语语种:

>> 职位描述

Job Summary
This position will be responsible for managing multiple teams that support our current Advisors that provide focused customer support for Apple products/services. Executes according to business requirements cascading from upper management.
Key Qualifications
- 5~8 Years in a management capacity in a large or multi-site inbound call/contact/e-care center
- Knowledge of call center management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology reporting, IVRs, core call center metrics
- Experience in working with human resources areas of the business that are pertinent to employee management
- Mac technical support experience a plus
- Fluent communication (written & spoken) in English Marin due to role supporting respective countries
Bachelor‘s degree