Team Manager, AppleCare

>> 职位信息

  • 发布日期:
  • 2018-01-22
  • 学历要求:
  • 工作经验:
  • 0年以上
  • 截止日期:
  • 2018-02-22
  • 工作地点:
  • 性别要求:
  • 不限
  • 招聘人数:
  • 若干
  • 薪资待遇:
  • 年龄要求:
  • 0岁-0岁
  • 要求专业:
  • 工作方式:
  • 技术职称:
  • 政治面貌:
  • 要求身高:
  • 不限
  • 外语语种:

>> 职位描述

Job Summary
We are looking for an ambitious enthusiastic individual that can inspire others to achieve the highest level of service in every interaction. You’re obsessed over the customer experience are a role model leader who advocates for their team. You’re invested in your work relationships hold yourself your team to a high stard of accountability. You’re naturally curious gravitate towards tools resources that enrich your team the customer experience. If you are ready to inspire lead, join Apple help us leave the world better than we found it.
Key Qualifications
- Experience in a people management capacity in small to medium sized teams. Call center experience is a plus
- Prioritizes coaching needs experience in developing employees to achieve excellent customer service results
- Experience with leveraging technology to create team cohesiveness build rapport
- Knowledge of contact center management tools, processes, procedures, performance metrics with the ability to innovate improve as needed
- Strong effective written verbal communication skills with the ability to tailor your message to your audience
- Solution oriented leader who demonstrates creativity curiosity Demonstrates passion for technology the ability to coach to technical concepts
- Leads a stard for high-quality work by consistently meeting exceeding performance goals
Bachelor‘s degree